Delete Your Account — AlertCheckin by Computer Guardians

Last Updated: 10 May 2026

This page explains how to request deletion of your AlertCheckin account (developed by Computer Guardians Pty Ltd). AlertCheckin is an enterprise workforce check-in platform; most users are provisioned by an employing business, so the deletion path depends on which type of user you are.

Option 1 — Delete from inside the app

If you can sign in to AlertCheckin (web or mobile):

Open AlertCheckin and sign in.
Go to Profile → Account.
Tap Delete account and confirm.

If your account was provisioned by an employer, the in-app option may be disabled while you are an active member of that business. In that case, please use Option 2 below or ask your employer's AlertCheckin administrator to remove you.

Option 2 — Request deletion via this form

Submit the form below and our team will verify your identity (via the email or phone number registered to your account) and complete the deletion. We respond within 30 days, and typically within 5 business days.

Full Name

Account Email

Account Phone Number

Employer / Business (if known)

Reason (optional)

I confirm I am the account holder and I understand that deletion is permanent and may take up to 30 days to complete. I understand that records my employer is legally required to retain (e.g. timesheet evidence) may be kept by them as the data controller.

Or email us directly at privacy@alertcheckin.com with the subject "Account Deletion Request".

What gets deleted

When we action a deletion request, the following data linked to your account is permanently removed:

Data	Outcome
Name, email, phone number, role, profile photo	Deleted
Password hash, session tokens, OTP records	Deleted
Push notification tokens, device identifiers	Deleted
Selfie photos captured at check-in / check-out	Deleted
In-app chat messages you authored	Deleted (or anonymised where the conversation must remain readable to other participants)
Personal GPS / location records	Deleted

What may be retained, and for how long

Some records may be kept after deletion where we (or your employer, as data controller) have a legal or operational obligation to retain them. These records are minimised and segregated:

Aggregated & anonymised analytics — retained indefinitely (cannot identify you).
Audit logs of the deletion itself — retained for up to 12 months for security and compliance.
Employer timesheet / attendance records — your employer (the Business account) is the data controller for shift records and may be required by employment, tax, or workplace-safety law to retain attendance evidence (typically up to 7 years in Australia). Requests to remove these records must be directed to your employer.
Billing & invoice records — if you are a Business administrator, financial records may be retained for the period required by tax law.
Backups — encrypted backups may contain your data for up to 35 days before they roll over and are overwritten.

Field users (employees): Because AlertCheckin is deployed by your employer, deleting your AlertCheckin login removes your personal identity from our systems, but your employer retains independent ownership of the workforce records associated with your employment. To have those records removed, contact your employer's HR or AlertCheckin administrator directly.

Timing

We acknowledge requests within 5 business days.
Verified requests are actioned within 30 days.
Data on backups is fully purged within 35 days of action.

Questions

If you have any questions about account deletion or your data more generally, contact us at privacy@alertcheckin.com. See our Privacy Policy for full details on how we handle your data.